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My O2 Data doesn't added

Hody
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Hi Team,

 

I am O2 customer and Virgin customer as well. the Virgin broadband was double up the speed, However my O2 data is not double up, Could some one help? thanks 

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madasaf1sh
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@Hody 

 

It can take 14 days for the double data allowance to be applied to your account,  if it hasn't then contact o2, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 68: Extraordinaire
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@Hody 

 

It can take 14 days for the double data allowance to be applied to your account,  if it hasn't then contact o2, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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pgn
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All info on Volt in here, @Hody -> Volt Megaguide - leave it for the recommended 14 days, as the guide says, from the day you activated it in your MyO2. Good luck.

Plus there is an issue in MyO2 showing data currently, so check your Bolt-ons to see if your Volt has been applied.

Screenshot_20220704-115910.png

 

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Hody
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I already waited more then 14days. 😞

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jonsie
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We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

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pgn
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@Hody wrote:

I already waited more then 14days. 😞


Check your bolt-ons to be sure, @Hody - there is a problem with MyO2 app or web site displaying any data at the minute (see my earlier screen shot).

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Message 6 of 9
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Hody
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the live chat is not available all the time........

so the only way is find O2 on facebook

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pgn
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Calling 202 for contract, 4445 for PAYG, is there all day every day. Yes, calling shortly after 8am is the best time to get on the queue, but your mileage may also vary, @Hody.

Other advice on this thread is equally as good 👍

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Hody
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I am searching O2 on facebook, they are looking for my case now, thankyou All:)

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