Introducing Volt – Even bigger benefits when you’re with both Virgin Media and O2

[Chris_K]

UPDATED on 19/2/25 to ensure Volt benefits are up to date.

Good morning all. What a week this is going to be! This morning Virgin Media O2 has introduced Volt – the benefits you get when you’re with both Virgin Media and O2.

Whether you're an O2 customer, a Virgin Media customer, both, or none, you can check out our handy website here which will show you how you can bring on big benefits and even bigger possibilities when you’re with us both.

What are Volt benefits? 

You can bag big benefits and even bigger possibilities, when you’re with both Virgin Media and O2. Scroll, stream and meme to the extreme on even more devices all around the home – with boosted Virgin Media broadband speeds (up to 1Gbps) and, if you haven’t got it already, our WiFi guarantee including up to three WiFi Pods if needed, on us. Plus, we’ll double the mobile data on all eligible O2 plans in your household and give you O2 Travel Inclusive Zone at no extra cost* (if you haven’t unlocked it already), so the fun doesn’t stop when you’re on the go and jetting across the globe. If you’re joining O2 for the first time, we’ll also throw in an Extra from O2 for up to six months. And don’t forget – when you’re with Virgin Media or O2, you unlock exclusive rewards and experiences with Priority from O2, just for being part of the family. 

*Tablets excluded from roaming benefit.

First joint proposition gives customers the best of both brands, with even greater value on UK’s fastest major broadband provider and award winning mobile network

• Volt marks the first major launch since Virgin Media and O2’s £31bn merger earlier this year
• Gig 1 broadband available for the first time in a bundle, combined with an unlimited data O2 SIM and TV favourites
• Existing customers simply need to register to get their services supercharged – to apply their Volt benefits for free
• Volt benefits include boosted broadband speed (up to 1Gbps) and double mobile data on all eligible O2 Pay Monthly contracts in the household 

London, UK: Virgin Media O2 is today lifting the lid on its first ever joint product, Volt, bringing together award winning connectivity and amazing entertainment from both Virgin Media and O2, to give customers even more from their services – more speed, more data and more value.

Virgin Media and O2 customers can now get Volt benefits and reap extra rewards simply by being customers of both brands. Volt benefits include a broadband speed boost (up to 1Gbps), a WiFi guarantee, double the mobile data on all eligible O2 plans in the household and more, when customers have or choose to take a broadband service from Virgin Media and a Pay Monthly plan from O2. What’s more, customers who are with Virgin Media broadband, O2 or both of us can access exclusive rewards, perks and experiences from Priority – one of the UK’s best loyalty initiatives.

The new joint offering comes less than 150 days since Virgin Media O2 launched, building on the company’s momentum of almost 13 million gigabit premises passed and 5G coverage from O2 expanded to 210 locations. Volt highlights Virgin Media O2’s commitment to offer more choice, convenience and innovation with seamless broadband, entertainment and mobile services all available under one roof.

Volt benefits include:

• • A Virgin Media broadband speed boost to the next available level (up to 1Gbps) 
  • Double data for every eligible O2 Pay Monthly plan in your household 
  • Our WiFi guarantee at no extra cost (if you don’t have it already) – meaning reliable WiFi in every room or money back and up to three WiFi Pods if needed, on us 
  • Roaming in 75 destinations worldwide including USA, Canada and Mexico with O2 Travel Inclusive Zone* (if you haven’t unlocked this already with O2) 

*Tablets excluded from roaming benefits. 

Volt is available to both new and existing customers, offering extra benefits to account holders no matter what eligible broadband package or eligible Pay Monthly plan they take. Those new to either Virgin Media or O2 will be able to get Volt benefits when they add relevant services to their connectivity line-up, while existing customers of both Virgin Media and O2 simply need to enrol via My O2 to get Volt benefits – at no additional cost. 

Jeff Dodds, Chief Operating Officer at Virgin Media O2 said,

“With Volt, we’re combining the speed and reliability of Virgin Media’s broadband and O2’s mobile networks alongside a variety of incredible perks to give our customers more.

“The launch of converged services in less than 150 days as a business is a huge milestone moment and demonstrates the momentum we have behind our commitment to supercharge connectivity across the UK. This is just the start.”

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This exciting milestone for Virgin Media O2 means that consumers who do not currently take services from either brand can grab Volt benefits from the get-go, with new bundles containing an O2 SIM and Virgin Media broadband available on 18 month contracts. The new packages include the ‘Big Volt’ bundle, ‘Bigger Volt’ bundle and ‘Ultimate Volt’ bundle, all of which come with the Volt benefits and boosts to offer customers more. Pricing for Volt bundles start from £40 per month for 200Mbps Broadband (boosted from 100Mbps), Talk More Weekends and a 10GB O2 SIM (boosted from 5GB). The top Volt bundle (Ultimate Volt bundle) includes Gig1 broadband, an unlimited data O2 SIM, tonnes of TV favourites and two TV 360 boxes, available for £99 per month. 

Volt benefits for small businesses 

Small businesses and start-ups who take a Voom broadband service from Virgin Media Business and an eligible O2 Small Biz tariff can also get Volt benefits, with 4G start-up and back-up, double mobile data and exclusive perks from Priority. 

  

Virgin Media O2 is the leading converged challenger in the market, pairing O2’s award winning mobile network and the UK’s fastest major broadband provider to enhance connectivity for customers at home and on the go. With Virgin Media’s rapid gigabit broadband rollout and O2’s commitment to deliver 5G to half the UK population in 2023, Virgin Media O2 is just getting started. 

[jonsie]

You usually get that error message when O2 are applying your benefits, normally after 14 days

[pgn]

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@Supersmooth wrote:

i am a both a o2 and VM  customer but they are saying i am not eligible for the Supercharge package why

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Do check your O2 Contract and your VM Broadband contract details match, @Supersmooth 

Volt Megaguide 

[FLUMP]

sorry waste of time been waitting 25 days now for it to be added and the wait carrys on    yes had emails confirming i can get but not working

[Enlli]

Not much we can do here.

Is it just your double data on O2 you are missing or have you not had your speed increase from Virgin as well?

[Knapster1]

I'm having the same issue as Flump.  O2 customer for over 15 years.  Got Virgin broadband at my home address (address and name identical).  Volt Virgin benefits applied within 48 hours but I am now stuck in a neverending loop of activating my double data Volt benefits with O2, seeing the screen that tells me they'll be activated in 48 hours.  Then after 48 hours I am prompted to activate them again.  Repeat ad nauseam.  I've contacted the Twitter team via DM but the last communication I had was them promising to update me 'as soon as possible' 10 days ago.  I'm just going to complain to Ofcom now as I've spent many pointless hours on this and it's obvious O2 are incapable of fixing the issue...

[pgn]

Ofcom won't do much unless you have exhausted the (8 week!) Complaints process that O2 have in place - all the info here, @Knapster1 - https://www.o2.co.uk/how-to-complain

[Knapster1]

Thanks PGN, helpful tips!

[Oxonian]

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@pgn wrote:

Ofcom won't do much unless you have exhausted the (8 week!) Complaints process that O2 have in place - all the info here, @Knapster1 - https://www.o2.co.uk/how-to-complain

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I do not think that OFCOM will do anything for your @Knapster1 as they do not act on complaints from individuals. The escalation route for an O2 complaint is to the Ombudsman :-

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

In particular :-

What happens next?
If you’re not happy after we’ve responded to your complaint, or if your complaint isn’t resolved after eight weeks, you may wish to refer your complaint to an Ombudsman. The Ombudsman is a free service, which will independently review your complaint. They investigate complaints fairly by listening to both sides of the story and looking at the facts. Their decision is binding on O2, but not on you as a customer.

[Knapster1]

It's all getting a bit psychedelic now.  I keep rinsing and repeating the request to activate my Volt benefits (I am told I can do this every 48 hours on the app, I activate then it resets back to please activate).  When I contact via Twitter and Webchat they just keep telling me to wait 14 days.  Every 14 days.  Nil response from the Complaints Review Service email I sent.  It'll be 8 weeks from the initial message on 28th July which is when I'll contact the Ombusdman who'll presumably sort it out and issue some compensation for all the time wasted on this.  It must be awful for people who've been overcharged/had their credit scores impacted.  Or simply don't have the bandwidth to be quite as dogged.   I'm starting to enjoy it in a masochistic kind of way.  Today I'm going through the 4th security test on Twitter and it now takes over two hours for their verification texts to arrive.  Such fun.

[Oxonian]

@Knapster1 

As is indicated in my post above, O2 do have eight weeks to investigate and respond to complaints and we are told that it is frequently taking them the full eight weeks to do their work. 

Hence, you need to wait until 28 July before making your next move, although I fully expect that you will hear from O2 in the interim. 👍