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transfer from 12 to 14

MikeJS
Level 1: Joiner
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on ‎29-09-2023 16:37

on ‎29-09-2023 16:37

my new iphone 14 pro has been saying trying to reconnect for 2 hours and the old iphone 12 is saying "waiting for software update.  Is this right?

 

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madasaf1sh
Level 78: King of Kings
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on ‎29-09-2023 16:51

on ‎29-09-2023 16:51

@MikeJS 

 

Your iPhone 12 is wating for an update to be able to the transfer the files. Make sure the iPhone 14 Pro and  12 have been updated to the latest OS versions. 

 

It might also be worth reaching out to Apple Support to see if they know of any known issues

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Oxonian
Level 37: Blazing a Trail
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on ‎29-09-2023 20:54

on ‎29-09-2023 20:54

@MikeJS 

There was an article on How-to-Geek about this very subject yesterday. The advice is that whenever you are upgrading, make sure that both handsets are fully up to date before you link them and start to transfer files.   

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