problems getting data in Europe

[PaulP1]

Hi - I have recently been in Belgium and was able to make calls but was unable to connect to the internet using my iphone 7 software version 15.6.1. My wife with an identical phone and connected to the same service provider had a 4G connection but i only got a 3G one. Can anyone advise what to do before I return to Europe shortly

[jonsie · Accepted solution]

These are some tips to try :

•   Reboot phone.
•   Manually search for a different network
•   If using an iPhone, change data apn to  mobile.o2.co.uk
•   Call customer service to check for any roaming bars
•   Or if you message O2 using the social media links below, they should be able to help you with this