cancel
Showing results for 
Search instead for 
Did you mean: 

Sim Network Pin Blocked - Enter Sim Network PUK

AndyN
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi

 

recently upgraded from samsung J3 to Iphone and put my O2 sim in it - everything fine

Because I work in France i decided to use the J3 as my overseas phone and bought an Orange Sim card for it. I didnt realise that the J3 was locked and instead of unlocking it with an unlock code for the IMEI I used the Code given to me by Orange.

The Unlock code will not now work and the PUK and PUK2 code supplied by O2 will not work either

 

Phone says: SIM Network PIN blocked. Enter SIM network PUK

 

Have i now permanently locked it or can it still be retreived so i can use it

 

Any help would be appreciated

 

TIA

 

Andy

Message 1 of 5
755 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 151776 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@AndyN 

Yes it's now hardlocked and you'll need an MCK code to unlock it.

@Martin-O2 should be able to help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
753 Views

AndyN
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you MI5

Message 3 of 5
743 Views

MI5
Level 94: Supreme
  • 151776 Posts
  • 650 Topics
  • 28843 Solutions
Registered:
You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
740 Views

Marjo
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hey @AndyN as Martin is on holiday today I've taken over this one. About to drop you a Private Message with a code so please check when you get a moment. slight_smile

Message 5 of 5
680 Views