Mobile data setup Error code 106

[Stevefreakley]

I’ve just joined o2 and am having trouble setting up a data plan for my Apple Watch. Whenever I try to create a plan I get the oops message and error code 106. Tried turning off the phone and watch several times, have phoned tech support to no avail. Does anyone have an answer as to what to do?

[pgn]

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@OldBiker wrote:

Hi, I’m having the same problem, could someone please help?

(I’ve checked the above link but unfortunately Watch OS 9.3.1 hasn’t helped)

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@O2Emma is on duty this afternoon/evening - watch out for a message asking for more info so they can follow-up for you, @OldBiker.  Good luck!

[O2Emma]

Hi @pgn I will pick this up thanks.

Hi @OldBiker I will send you a private message to look into it for you.

[Raihan_Chow]

Hi Sarah,
I am facing the same issue . can you assist?
Thanks

[pgn]

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@Raihan_Chow wrote:

Hi Sarah,
I am facing the same issue . can you assist?
Thanks

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@O2MichaelE is on duty now, @Raihan_Chow - tagged him, so watch for a reply shortly. Good luck!

[O2MichaelE]

Thanks @pgn 

@Raihan_Chow I'll DM you for more info so I can look into this

[TrevorC]

Hi

I have the same 106 error, software up to date on Iwatch and Iphone.

Can you please help?

[pgn]

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@TrevorC wrote:

Hi

I have the same 106 error, software up to date on Iwatch and Iphone.

Can you please help?

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Sounds like you may have moved to O2 from Tesco Mobile?  I'll tag @O2Emma - keep a watch here for a message from her looking for more info privately to see if she can help. Good luck!

[O2Emma]

Hi @pgn I will pick this up thanks.

Hi @TrevorC I will send you a private message to look into this for you.

[Grange]

Same issue here.  It's a real pain as I can't use the watch as intended.  Any advice on what to do to resolve this?

[pgn]

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@Grange wrote:

Same issue here.  It's a real pain as I can't use the watch as intended.  Any advice on what to do to resolve this?

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As it is Sunday, there are no Advisors on the Forum - you could reach out to O2 via Social Media, link to all links just below this post. In fact, the 106 error, as I recall, is one that Advisors have said needs action from the back-office CS guys, so try that route first, @Grange - if no joy, Forum Advisor cover starts at 9am on Bank Holiday Monday, so come back here then. Good luck!