I tried to text heart radio for a competition but it says fail every time, why will it not go throug

[Julie14]

I tried to text heart radio for a competition but it wont go through  why is that

[Julie14]

Why can you not speak to anyone cant get any help

[Bambino · Accepted solution]

@Julie14 You may have a spend cap or a bar on premium rate messages on your account. You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

You can also reach O2 via social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG

[gmarkj]

1 of 2 things I can think of @Julie14.

1 - you don't have any credit if you are Pay as you go.

2 - you have a spend cap and you have reached it.

If the second and you want to change/increase the spend cap, if you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.