Solved: Complaints procedure?

Emma2210 · ‎10-05-2023

So long story short, o2 have seriously messed up my upgrade, could have been a system error but my biggest issue right now is the amount of lies I've been told! How do I complain?

gmarkj · ‎10-05-2023

This is the info for complaints @Emma2210 . https://www.o2.co.uk/how-to-complain

If you scroll to the bottom of the page you will see a link for Resolver. Use those. They are known to get good results.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎10-05-2023

This is the info for complaints @Emma2210 . https://www.o2.co.uk/how-to-complain

If you scroll to the bottom of the page you will see a link for Resolver. Use those. They are known to get good results.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Emma2210 · ‎10-05-2023

Thank you, I couldn't find it anywhere.

Cleoriff · ‎10-05-2023

It's well hidden @Emma2210

If you go into Contact us (at the bottom of this page on the blue banner) it will bring up the contact details for O2. Scroll right down to the bottom of the contact us page and in small print it tells you how to make a complaint. I don't think they want people to complain. 😉

Veritas Numquam Perit

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