Cancelling phone line from abroad

[Annoyedguy]

So i moved to australia. Paying for my UK number untill I was sure I wanted to stay. Now 7 months in I'm staying I need to end my dealings with o2.

Now what? So I cannot log into the app when I put my UK sim in it says unavailable. Theres an international number you can call, I called it it doesnt connect. Website tried to direct me to the app to chat but guess what, cant log into the app.

So i try logging into the website to jump through all the hoops like a circus animal to cancel but no options found for that. Cant dial 202 from my phone as it doesn't recognise the number. 

So what are you supposed to do in this position? I owe last month and this mo ths balance because the payment didnt go through and now they're sending letters to my parents house back home wanting late payment fees.

I'm almost at the point where I no longer care.

Any ideas?

Would be so much easier if they hadn't removed email support.

[Enlli · Accepted solution]

Have a look at this guide

Guide: Cancelling Your Contract 

You can Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

Or Call +44 344 809 0202 

[TallTrees]

Welcome to the O2 Community Forum @Annoyedguy 

Perhaps contacting o2 on Social Media will help you :

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram

There was an old number +44 844 809 0200 don't know whether this still applies but you could try

Below the usual guides may have some helpful info for you:

Guide: Cancelling Your Contract 

Best wishes hope all works out soon for you: TallTrees