So, I got a samsung s5 upgrade on friday and on friday eve realised that I do not get signal where I live on this phone. It isn't a phone fault, as someone else has the same problem. And, if i go outside I get a full signal. My old handset gets 3 bars inside. I cannot use the new phone because of this. I called carphone warehouse and got mixed messages from them and 02. O2 told me 3 times I was able to cancel the upgarde. Carphone warehouse says not.
I was told yesterday by 02 to go into carphone warehouse and demand a cancellation and if there was a problem to refuse to leave the store until they called o2. When I called them back today before going back to the carphone warehouse store where I got the upgrade; to make sure this was infact correct and the notes had been put my account as I had been informed it would be. They say today that I was previously given incorrect info from 3 people!!! Carphone warehouse said no they cannot canel and refused to call o2 as there was no point as the couldnt process a cancellation. They said as it is an upgrade 02 presume their customers are already happy, which I was till I got no signal! Carphone suggested turning off 4g which did nothing. Surely I am enitiled to cancel?! But how can I when nobody will help and keep giving me wrong info. I cannot pay for a phone I cannot use. Surley they are not fufilling their side of the contract.
I cannot use the phone as I get no signal with 02 unless I use my old phone.I want out but how?
Someone please help?!
