This is not O2 but a Community of customers like yourself.
You need to contact O2
Either
Sales team, you can call them on 0800 081 0255
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
Or
Message O2 on
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
