problem of Rolling plan

[Xinlang]

Dear staff，

I originally subscribed to a 15 pounds rolling plan and was debited on the 7th of each month. But this month I didn't receive the relevant bill, so my data was used up in the last few days. I subscribed to the rolling plan again, but I received a message that my data still cannot be renewed. please help me to solve this strange problem. Please help me to solve this strange problem. 

Thank you so much for your help.

[MI5 · Accepted solution]

@Xinlang 

It's a known issue.

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 4445 or 0344 8090222 (PAYG)