You should get a message from o2 confirming the date of the number port @Sheena36
Unfortunately o2 seem to struggle with number ports requested at time of contract set up, so you will probably need to request it again.
Follow the instructions in the guide below.
Guide: Migration & porting into O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
