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Anonymous
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Accepted Solution

new contract

Hello ,

 

           I have just signed up a 24 month contract for a sony experia J.  It says I get free 50 minutes a month , unlimited txts and 24mb s.(£13.50)  This suits me as I always text.  I havent phoned anyone on the phone at all since recieving it today but when i look at my bill on line it sats I have !! also the internet has been left on and i didnt know untill my boss at work told me -and now i have nearly used all my monthly mb data .  

 

The salesperson in the shop did download priority moments app for me - but i said I was nt going to use the internet that much - now i carnt anyway its nearly gone and dont want to go over the £13.50 a month 

 

un- experienced contract 02 customer! :/

Posts: 108,954
Topics: 561
Solutions: 14,431
Registered: ‎04-04-2012

Re: new contract

You won't get charged for going over. Your connection just gets cut off until next month.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: new contract

does any ones bill normally go over the price its suppose to be ? so like the £13.50Smiley Indifferent

Anonymous
Posts: 0

Re: new contract

or do u not cheers ,  but im gutted its nearly all gone !!  n i havnt even been on facebook on it or anything !!


@Anonymous wrote:

does any ones bill normally go over the price its suppose to be ? so like the £13.50Smiley Indifferent


 

Posts: 108,954
Topics: 561
Solutions: 14,431
Registered: ‎04-04-2012

Re: new contract

Only if you make calls that are not free in your allowance or send MMS messages. You will also get charged for data daily unless you have it as part of your package.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 108,954
Topics: 561
Solutions: 14,431
Registered: ‎04-04-2012

Re: new contract

You can still connect to data with wifi which is free to use.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 81,312
Topics: 576
Solutions: 3,930
Registered: ‎04-01-2009

Re: new contract

You shouldn't get charged any extra for data as the connection is just slowed to a point where it is unusable. Unfortunately that means you will only be able to access data via wifi but at least that's free.

 

Be aware that apps are continually updating in the background  so you need to see which apps are running via the settings and manage your usage accordingly. Most people turn off mobile data when at home or wherever there is free wifi such as work or in cafe's etc.

Anonymous
Posts: 0

Re: new contract

omg thanks, I think i want to take it back tomorrow , as I dont trust it !I really havnt phoned anyone and its took minutes off - I like simple things in life

Level 68: Extraordinaire
Posts: 15,858
Registered: ‎31-03-2010

Re: new contract

You are within your 7 day cooling off period, so you will be able to return it, but be aware that if you change it for a different smartphone you will have the same problems with the phone updating apps and using up your data allowance. If you're looking for a simple phone, you shouldn't get another smartphone.

I DO NOT WORK FOR O2



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Anonymous
Posts: 0

Re: new contract

thank-you , I wish she told me this in the shop , as i did tell her i was new to this . What would anyone recommend for a beginner ?