credit

[Anonymous]

I recently charged my credit. Today it says its empty so I checked my texts and for some reason O2 has taken out 10 pounds for some kind of bundle or whatever. When did I ever give consnet for you people to take the money out. 

[Cleoriff · Accepted solution]

@AnonymousThis i what happens with Big Bundles. They take the money in advance and then its there for your allowances http://www.o2.co.uk/help/pay-as-you-go/big-bundles

http://www.o2.co.uk/termsandconditions/mobile/big-bundles-terms-and-conditions

If you want to change ot need more info check my O2 http://www.o2.co.uk/myo2  Or contact customer services http://www.o2.co.uk/contactus

[Anonymous]

so why couldn't I call anyone today? what is the point of the bundle if I can't use it 

[Cleoriff]

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@Anonymous wrote:

so why couldn't I call anyone today? what is the point of the bundle if I can't use it 

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Hve you tried using it? Money is taken in advance as stated. You can call on the number I gave if you have problems

[adamtemp64]

@Anonymous you need to contact customer service we are all customers here follow the advice above from @Cleoriff

[MI5]

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@Anonymous wrote:

so why couldn't I call anyone today? what is the point of the bundle if I can't use it 

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Call allowances in bundles are to standard mobile and landlines and do not include premium rate numbers or any others that carry a higher call cost than standard rate calls.