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credit that I had on my pay and go number that is now on pay monthly not showing.

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Luke30
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on ‎27-11-2020 00:24

on ‎27-11-2020 00:24

when I spoke to someone on o2 live chat that helped me to get my pay and go number transthered to my pay monthly account to replce my pay monthly number that was on the pay monthly sim card when I got it in the post said that any credit that is on my pay and go account and on my o2 rewords will show on my pay monthly account when the number is transfered but it is not showing on my pay and go account. why is that?

LGreenwood
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MI5
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on ‎27-11-2020 06:30

on ‎27-11-2020 06:30

@Luke30 

Any credit will be applied to your contract within 24 hours.

It will show when your next bill is generated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎27-11-2020 06:30

on ‎27-11-2020 06:30

@Luke30 

Any credit will be applied to your contract within 24 hours.

It will show when your next bill is generated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Luke30
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on ‎27-11-2020 13:46

on ‎27-11-2020 13:46

So do you I won't be able to see the credit on my pay monthly account until the next bill is ready and won't the credit that has been transferred from my pay and go account help pay my first bill? 

LGreenwood
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MI5
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on ‎27-11-2020 15:03

on ‎27-11-2020 15:03

Yes to both questions @Luke30 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Luke30
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on ‎27-11-2020 16:01

on ‎27-11-2020 16:01

oh ok.

LGreenwood
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