Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 123804 Views
  • 27 replies
  • 5 kudos

Resolved! Can I change my mobile number mid-contract

I was setting up a PAYG phone for a relative, and brought a Vodafone SIM card as was unsure if it was needed.Vodafone had already sent them a sim and number, so they don’t need the one I brought.I looked at the phone number and I’d like to make it my...

Mr-HH by Level 1: Joiner
  • 1267 Views
  • 4 replies
  • 0 kudos

Resolved! Over charged payment

I've been charged extra for purchasing things off of itunes which I do not own an acccount

Resolved! New product

Hi, can anyone tell me how to add my new iPad onto a family plan ?

Chris7 by Level 1: Joiner
  • 191 Views
  • 2 replies
  • 0 kudos

Resolved! Using Data in Ireland

I am on an O2 sim only 12m 10G package and will be travelling to Ireland. Can I use my data allowance when I am there and are there any roaming charges?

jimbmo by Level 1: Joiner
  • 189 Views
  • 1 replies
  • 0 kudos

Resolved! Phone line

I want my phone services back on ASAP!!!

Services by Level 1: Joiner
  • 208 Views
  • 3 replies
  • 0 kudos

Resolved! Minus on latest bill

I got an upgrade but my latest bill for my old phone shows -£58 and asking me to make a payment but it wont show me how, does this mean i owe them or they owe me? Ive also been asked to make a payment on my new plan

Amber95 by Level 1: Joiner
  • 250 Views
  • 3 replies
  • 0 kudos

O2 have ruined my credit score!

I am in the process of buying a house and during an appointment with my mortgage advisor i realise my credit score is bad because of O2 adding bad credit to my name, which i now see is not a new thing. To keep things short, I bought an iPhone in Nove...

Resolved! new phone

Hi, i have recently got a new phone, just switched everything over. i cannot log into the my o2 app because it says the number is associated with another account, i cannot pay my bill because i cannot log in...i have been cut off. i'm currenly in a q...

kimmy2 by Level 1: Joiner
  • 186 Views
  • 1 replies
  • 0 kudos

Resolved! Covergae in Spain

Any help appreciated. I am pay monthly, Apple 12 phone. I can only use my voice phone here in Majorca. There is a 4G signal, roaming is switched on (I think), but cannot get email or use Google Maps when I am away from Wifi. Cannto get hold of O2 on ...

d_sing by Level 1: Joiner
  • 195 Views
  • 3 replies
  • 0 kudos

Resolved! Cancelled order but still been charged for plan

I ordered a iPhone XR with a pay monthly plan. After waiting 7 days and my phone still not turning up I called and cancelled my order. I’ve just checked my bank account and I’ve still been charged for the plan. I do not want to be with O2. Please hel...

Kypri127 by Level 1: Joiner
  • 146 Views
  • 1 replies
  • 0 kudos