Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 328612 Views
  • 2 replies
  • 2 kudos

Resolved! premium text

hello. any one knows something about this number 83149- premium text? it appears on my bill every other day charging 0.83 around midday, totaling 8.30 per month as a extra.

Raz002 by Level 1: Joiner
  • 1510 Views
  • 2 replies
  • 0 kudos

Resolved! Credit declined

Hi everyone, One week ago I tried to apply for a sim-only plan but the next day was emailed to say I failed the credit check. Perhaps foolishly I tried again and put through a new order for the same monthly plan as my first attempt was done on very u...

Adrenius by Level 1: Joiner
  • 2259 Views
  • 2 replies
  • 0 kudos

Resolved! unblocking my account

how do I contact 02 about unblocking my account after replacing a stolen phone, since I don't have another phone to call from, besides the replacement that has no service

Quin by Level 1: Joiner
  • 763 Views
  • 4 replies
  • 0 kudos

Resolved! Refunds

I need to know when are you planning to refund my February bill

Resolved! Sim card

I have just had a new phone delivered do I have to use the sim card provided or can I place my current sim card straight in. Same number just upgrade on device

CarlaT91 by Level 1: Joiner
  • 461 Views
  • 1 replies
  • 0 kudos

Resolved! Bill

Hi, Ive just bought a SIM from O2 (Saturday 26th March) and waiting for it to arrive. O2 have just sent me a bill for £8 (the monthly cost of the plan I chose) for the period up to the 28th March. How can they charge me for something I havent receive...

lerobe by Level 1: Joiner
  • 858 Views
  • 3 replies
  • 0 kudos

Resolved! My O2 website (Issues) not working (tried in all devices - still not working correctly)

I have more than 8 contracts under my name and I wanted to check other number to do an online upgrade. But when I clicked the "Show 4 more devices" the page is not loading or reacting to it.(hide my numbers due to privacy) Kindly please get this fixe...

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Resolved! Unlimited Calld

Does 'Unlimited Calls' include both mobile and landline numbers ?

Reub by Level 1: Joiner
  • 453 Views
  • 1 replies
  • 0 kudos

Resolved! Mobile numbers

Hi, Is it possible to swap mobile numbers over between two active contract sims?

Nath3 by Level 1: Joiner
  • 481 Views
  • 1 replies
  • 0 kudos

Data limits

I have a 5GB monthly plan. I expected this to be enough as the guy I spoke to when upgrading said I use about 3GB per month on average. Today, a week before the month ends I got a text saying I’ve already used 80% which surprised me. The only differe...

CPescosta by Level 1: Joiner
  • 437 Views
  • 1 replies
  • 0 kudos