Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How to cancel Disney free trial

We signed up for the Disney free trial, I have never been able to access it, I have been trying to cancell it before any payments come out but it is not showing on the account. Impossible to find anything out on the website or the app. Impossible to ...

Resolved! top up

I have enough in my account to cover my top up so will 02 take my top up automatically from this?

Resolved! New O2 SIM in dual SIM phone

Hi. Just waiting for an O2 SIM to arrive and have provided PAC from existing provider. When the O2 SIM comes can I put it in the spare slot on my phone and use existing SIM until number swapped or do I have to only have old SIM inserted until the lin...

Resolved! Sim card not provisioned

How can I activate my sim card?

Resolved! set up direct debit

can i set up direct debit please

Resolved! O2 Travel

Hi I selected the o2 travel Bolt on a few days ago , I had a confirmation email to say it’s set up and it is £6 per day . I am in Dubai and noticed I have been charge international calls and data so far, over £69 in two days, any ideas as to why I’m ...

Resolved! Track my order

Hi, I ordered a new pay monthly phone last night and it said it will be delivered today. I cannot track it as it is not an option on my O2? Also it was a £20 upfront cost which O2 have taken twice when will I get £20 back? Thanks

Resolved! Order under review

Placed the order Friday but still under review. Do I keep waiting?

Resolved! Live chat

How can I access live chat?

Resolved! PAC Code

Hello, I have text the correct number to get my PAC code. The message replies with too many devices are attached to my account. It will because my daughters phone is attached my account. Can't speak to anyone at o2. Is there any other way of getting ...

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