Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Bill

Why does it say unavailable to view my bill

Ashley7 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Zero cap and being charged

I’m on a zero cap for my phone however I have some how been charged on my account for MMS 3 times without being told I would be charged for this service or blocked from sending them Why

Capping by Level 1: Joiner
  • 2 replies
  • 0 kudos

Direct debit issue

I need to change my direct debit details, I can not do it in store nor can I do it online.. I need to speak to the payment team but when I phone and go through the menu it cuts me off unless my phone was stolen or fraud has been committed.. So now wh...

Drawnivek by Level 1: Joiner
  • 2 replies
  • 0 kudos

Google Play added charge

I have had an additional £39.99 charge added to my bill for Google Play. However, I haven't purchased anything from Google Play. Tried calling 02 but getting cut off everytime with no help available. Anyone know what this is?

BexV by Level 1: Joiner
  • 4 replies
  • 0 kudos


Can anyone help?? Just tried to get the Disney+ extra, but the download seems to be stuck. Can't find it anywhere on my O2. Now I just want to cancel it. Have called 202, to be told that I'll have to do this through my O2. But it's nowhere to be foun...

Ridie24 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New contract

I have 2 sim only contracts on my account. If I start 2 new 18 month contracts does that mean I'll get 2 new sim cards? Idint want a new sim or number just a new contract.

Cookie1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Old number still not transferred

Hi, When I moved over to O2 I sent my PAC code from Three to keep the existing number. That never happened and now after trying a further 2 times online, I'm still on the new number. ANyone know how to get this sorted? Cheers

Stoff by Level 1: Joiner
  • 4 replies
  • 0 kudos

Receiving Incoming Calls

For about 6 months now I am getting ppl telling me that they call me and I don’t answer!! This is because I am not receiving the call my end, not ringing or showing missed call? I tried contacting O2 but you just get your call disconnected!! As it’s ...

Ending contract

Hi Everybody, I want to call O2 this week to pay off what's left of my contract (there's no option to do this online) and get my PAC to move to another provider. Is it best to call 202 from the account phone and what are the opening hours please? Tha...

Resolved! Transfer of old number

Hi, I ordered a sim last week and gave my PAC number online, my old number hasn't been transferred yet. How do I know that it's actually happening and how long does it take?