You guys was helpful last time so..

[Phi]

My phone pill is due next tuseday first time ever being with 02 as a contract but I get paid Thursday will they wait 1-2 days n let me pay them late?

[MI5 · Accepted solution]

O2 can delay payments on customer's accounts. Restrictions will be put back on automatically if the account wasn't put on hold correctly by the advisor, or if the customer's payment wasn't made by the agreed date, or if the restriction is already pending on the network at the time of the call (as they can't see the pending restrictions).

Advice is for the customer to get back in touch with the Payment Management Team by calling 202 from your O2 phone.

[Anonymous]

@Phi You should have a direct debit in place then you wouldn’t face this problem. They may restrict outgoing calls or disconnect the phone completely then only reconnect you after the payment of the bill & a reconnecting fee

[jonsie]

I hope your phone soon gets better 😯😆

[Marjo]

Hey @Phi welcome back!

Please do let us know how you're getting on with this and if you managed to get in contact with the payment management team?