Wi-fi calling- again

[Welshmaninexile]

Morning.
I’ve just started a pay monthly contract with O2, and enabled Wi-fi calling thru “my devices” on O2 account. I’m on an iPhone XS Max, running latest firmware and carrier settings but Wi-fi calling refuses to enable, keeps sending me back to the o2 website. I’ve tried resetting, deleting network settings etc with no joy. Getting really frustrated as in work I cannot get a signal and am reliant on Wi-fi calling- had no issues with previous provider. Any advice as to how to take this forward as it’s vital for my day to day . Thanks a lot

[MI5]

@Welshmaninexile 

Customer service need to enable it first on your account and it takes a few days for new numbers / contracts to be set up.

Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

[Welshmaninexile]

Thanks for that response. Showing as active on my account and customer service confirmed it. They are trying to get a guru to contact me so stumped for now!

[MI5]

@Welshmaninexile 

As long as it is active via customer service it will just need a few days to update on the system.

It's running slowly at the moment so expect about 3 to 4 days before it works.

You'll need to keep rebooting your phone to check if it's gone through though.