on 04-06-2020 11:05
on 04-06-2020 11:16
Customer service need to enable it first on your account and it takes a few days for new numbers / contracts to be set up.
Guide: Coronavirus Community Help and Support
The best number to call on appears to be 0800 587 4005
on 04-06-2020 11:23
on 04-06-2020 11:35
on 04-06-2020 11:35
As long as it is active via customer service it will just need a few days to update on the system.
It's running slowly at the moment so expect about 3 to 4 days before it works.
You'll need to keep rebooting your phone to check if it's gone through though.