What the hell have you done to my number

[Bemused]

Bought a tablet to find my number now does not exist yet i recieve the code to log in here.
Also killed the plan i was in
I wanted a tablet nothing else
Your tablet will be refused at my door today and you can refund what you took from my bank i will never use o2 again 20 plus years and you do this
Horrible service and you cant contact because if covid ?
Bye o2

[jonsie]

You've upgraded instead of buying new

You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
Download and use Skpe to call any of the free numbers

[Numbersinvalid]

And how do i do that when you killed my number i will refuse at door

[jonsie]

Use Sype if you want the issue fixed

If not, good luck but there may be fees to pay on a contract you can't use

Up to you

[Numbersinvalid]

Wont be psying a penny trust me on that

[Cleoriff · Accepted solution]

@Numbersinvalid 

As @jonsie  said, you have UPGRADED rather than taken out a new separate contract.

If you upgrade your new device takes over the phone number of the OLD device.

Easily done, but you do need to contact O2 to correct this. Use any number, press any option.

[jonsie]

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@Numbersinvalid wrote:
Wont be psying a penny trust me on that

---

I trust you

[madasaf1sh]

Sounds like you made a mistake, and are now wanting to blame o2 for this. 

Ring them up, explain the situation, and they will try and help. 

BTW, if you dont contact them or pay anything, they will cancel your contract and will if need be inform debt collection agencies and your credit report will be affected.