Voicemail not working after porting from Tesco Mobile

[chrisunitt]

Hey!

2 days ago my number ported over from Tesco mobile but my voicemail is not working. I tried calling customer service but they didn't seem to be able to diagnose it - below are my 'symptoms'

• Incoming calls that should go to voicemail get a brief ring, then a period of silence (approx 5-10 seconds) then hang up
• If I call 1760 / 1750 I get the message 'Your messaging service could not be switched off / we have not received your number - Please call customer service'
• Visual Voicemail does not work - I get an SMS saying 'Sorry, your number doesn't support Visual Voicemail'
• Dialling 901 gives me the voicemail but my PIN and outgoing message is still as it was on Tesco Mobile - I think this is a clue that it hasn't ported over correctly

Any ideas what I can do to resolve this? My last billing period at Tesco ends on the 9th so I might wait and see if it resolves itself after then. I have temporarily disabled all diverts to voicemail until this is figured out.

Cheers

Chris

[MI5]

@chrisunitt 

It's not unknown for o2's systems to take a while to catch up but they also updated the voicemail system a couple of days ago so you may be caught up in that.

If it doesn't fix itself, customer service will have to reset it for you.