Vat receipts

[Anonymous]

Why cant we just print off the vat receipt, I dont need the other 15 pages odd.

[perksie]

We've heard nothing here yet perhaps @Toby can respond to this?

[jonsie]

Really poor show. Did you ask live chat or by calling or both?

[Toby]

Hi @Anonymous 

We're still looking into this. I'll hopefully have some more info soon.

Cheers

[Anonymous]

Tried live chat 2 weeks ago then again this morning but couldn't get them to understand that a VAT invoice is different to a payment schedule which is what O2 are issuing now. Asked them to escalate but the chat person said I should phone. So, after 15 minute call they again promised to send one. I'm holding my breath!

[jonsie]

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@Anonymous wrote:

Tried live chat 2 weeks ago then again this morning but couldn't get them to understand that a VAT invoice is different to a payment schedule which is what O2 are issuing now. Asked them to escalate but the chat person said I should phone. So, after 15 minute call they again promised to send one. I'm holding my breath!

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Good god, I feel for you mate.

[perksie]

I'm not too encouraged that anything will change soon, I hope I'm wrong.  In 2008 I used to get VAT invoices but then they would stop, my accountant was very laid back and said not to worry, but I wish I had made more of this at the time.  

[Anonymous]

Getting large companies to comply with statutory regulations is like walking through treacle! VAT regs dictate that a full VAT invoice should be provided on any sale if the customer asks. If the amount of the sale is below a certain amount (currently I think it's £70) then a till receipt or similar can be used provided it contains the supplier's VAT number. However over this amount a full VAT invoice is required showing all the statutory information. The amount to be reclaimed might be an insignifcant amount to a large company like O2 but to VAT registered individuals it's significant. Not sure what can be done to get O2 to either revert to original system or play the game as it should be. However it would certainly be raised at my next VAT inspection. Only then will HMRC get involved.