Upgrade on us advice needed

Paul112 · ‎07-10-2017

Hello everyone, so today (06/10/17) I received a notification from the MyO2 app saying "Speed to refresh, login today and upgrade today. On us." So went through with the upgrade paid 59.99 towards the contract to make it less of a monthly payment, opted for click and collect as the contract is in my father's name, my dad text me to let me know he picked up the phone and I log back into myo2 later that day and it has gone down as a new line

Paul112 · ‎07-10-2017

What do you mean @MI5

Anonymous · ‎07-10-2017

@Paul112 There used to be only for the iPhone I’d what I think @MI5 means now it looks like the goal posts have changed

MI5 · ‎07-10-2017

More than one upgrade on us offer.
There’s one for premium phones and another for speed to refresh.
Mind you, the speed to refresh offer is nothing new and since it was introduced you could always upgrade a standard contract 3 months early provided you upgraded to refresh.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Anonymous · ‎07-10-2017

That is correct @MI5 i used speed to refresh about 3 -4 years ago moving from a SIMO contract

MI5 · ‎07-10-2017

Yeah. Me too about 4 years ago.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎07-10-2017

Upgrade on us is not the same as speed to refresh but the op called this thread “upgrade on us”

iPhone 11 Pro 256gb on unlimited data
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jonsie · ‎07-10-2017

Yes I get the same option now to speed to Refresh but it's entirely different from the Yearly Upgrade scheme.

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Anonymous · ‎07-10-2017

Actually you can see where the OP thought it was because if you saw the screenshot you will see that it says on us so you can see what the op was understanding

MI5 · ‎07-10-2017

Yeah, clearly says upgrade on us in that screenshot.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎09-10-2017

Yup, I'd take that notification as an offer to upgrade for no cost.

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