Upgrade gone wrong

[MJB83]

On Thursday 14th I paid off my device and chose to upgrade. On the upgrade page it emphatically stated that I could click and collect that day. Being away in Chester for a couple of days I chose to do so in that store. Not long after I placed the order I received a text stating that there was a delay and that I wouldn’t be able to collect that day. I phoned customer service to see if I could change the collection to another store once I was home but I was placed and hold and left there. I went into the o2 store in Chester and the staff were very helpful, telling me that the device may not arrive until Tuesday by which time I’d be home. I phoned o2 once again and was told that there was nothing they could do. Back in the store I phoned once again with store staff present- I was told that the order has now been cancelled and I can re order. However, this is not showing on my account and I am therefore unable to re-place the order. Please help!

[MI5 · Accepted solution]

@MJB83 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Or you can call them on 0800 081 0255