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on 17-04-2022 14:13
On Thursday 14th I paid off my device and chose to upgrade. On the upgrade page it emphatically stated that I could click and collect that day. Being away in Chester for a couple of days I chose to do so in that store. Not long after I placed the order I received a text stating that there was a delay and that I wouldn’t be able to collect that day. I phoned customer service to see if I could change the collection to another store once I was home but I was placed and hold and left there. I went into the o2 store in Chester and the staff were very helpful, telling me that the device may not arrive until Tuesday by which time I’d be home. I phoned o2 once again and was told that there was nothing they could do. Back in the store I phoned once again with store staff present- I was told that the order has now been cancelled and I can re order. However, this is not showing on my account and I am therefore unable to re-place the order. Please help!
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on 17-04-2022 14:39
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Or you can call them on 0800 081 0255
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 17-04-2022 14:39
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Or you can call them on 0800 081 0255
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.