Trying to set up a direct debit to pay my phone bill

[Anonymous]

After numerous requests (demands?) from 02 to set up a direct debit to pay my bill I finally relented in August, or so I thought.

I altered the payment date to suit me (by a couple of days), recieved a confirmation text from 02, my bill was revised so all good!. 25th of August came and went but no payment was taken and the outstanding bill reminders started. Spoke to 02 on live chat who assured me the direct debit was set up and suggested that I call 202. Again was assured everything was in place but perhaps the arrangement was set up too late for August. That suggestion seemed reasonable.

Now in September and in the same situation has occurred.

Any ideas because I'm afraid contacting live chat and 202 does not appear to work. I should point out I have another two phones on my account which are paid from the same bank account by direct debit with no problem.

Any help would be appreciated.

Thanks

[jonsie]

Try instructing your bank via a direct debit mandate.

https://www.google.co.th/url?sa=t&source=web&rct=j&url=http://www.o2.co.uk/directdebit&ved=0ahUKEwil...

[adamtemp64]

202 is very busy at the moment but should work

Are all the mobiles linked to one my02 account?

Have you checked if they are seperate that in my02 you can see the payment method for the phone that is the issue ?

[Cleoriff]

So you already have a DD for 2 other devices? I would think it was easy enough to add a device to that existing system. If you are having problems, you should as said, contact CS on 202. Live chat are not particularly good at sorting out account issues so persevere with trying to speak to someone...

[MI5]

As customers here there is nothing we can do unfortunately.
You'll have to keep calling 202 until they sort it out for you.

[Anonymous]

Live chat says it all

[MI5]

Just another thought that if you don't get any help from CS you could log a complaint
http://www.o2.co.uk/how-to-complain

[Anonymous]

Thanks for all the help folks. Not impressed with the 202 service at all so I think it will have to be a letter.

cheers

Mike W