Stolen phone

[Mjm1]

I recently had my vehicle stolen which had my phone inside. The police retrieved it and have now given it back to me. 

I couldn't pay my phone bill due to my bank card also being inside my vehicle.

I should have had my old mobile number ported over, but had problems getting it sorted. 

Whilst my phone etc have been in police care it apparently has been ported over also I now have two phone bills due.

I didn't realise that I had to report the stolen phone within 24 hours either.

Is there anything can be done I do have a crime reference number if that helps 

[Cleoriff]

@Mjm1 

You need to speak to payment management.

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am