If you are on the new billing system you can do this through MyO2. If not you need to call Customer Services on 202 or
Message O2 on
(Facebookhttps://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,
They should be able to help you.
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
