Sony Xperis stopped receiving signal

[Char21]

Hi, I have had my Sony Experia for over 12 months now and suddenly in the last 2 days I have not been able to receive a signal at all.  I have done the usual stuff like check no areaplane mode is on, re-set etc but its still not working.  Any ideas?

Thanks

[MI5]

@Char21 

Any chance you can try your sim in another phone to see if the sim has failed?

Also check for network issues here O2 Service Status

You need to contact O2 if you need a new sim.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

If sim and network checkout, contact Sony to run a diagnostic check on your phone https://www.sony.co.uk/electronics/support

[madasaf1sh]

@Char21

I would contact customer services and try a replacement sim, as sometimes they do fail.

When you call 0844 809 0202 or 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone

[MI5]

@Char21 

Just checking that you have tried turning off and back on again ?