Signal Problem After Changing Numbers

[Sam93]

I've recently just signed up to a 24 month pay-monthly deal with O2 after leaving Vodafone. Before joining I made sure to check online as well as in-store that I would be able to get a strong 4G connection both indoors & outdoors at home, and was assured this would be the case. 

However, after successfully transerring my number this morning from Vodafone, I have only been getting a weak 3G connection at home. I was told this may just be due to the number transfer not being fully complete, and to wait to see if this is still a problem in 24 hours. 

I'm sceptical of this, especially as I can get 4G in other areas away from my home. Does this sound believable? 

[MI5]

@Sam93 It's more than likely a local signal issue due to a fault or maintenance which you can check here https://status.o2.co.uk/

[Sam93]

@MI5 Thanks for the reply, unfortunately though I have already checked the live update and my area is still currently expecting seamless 4G. 

[MI5 · Accepted solution]

@Sam93 It may not be updated immediately.

I'd download the MyNetwork app https://www.o2.co.uk/apps/my-network and report your area anyway as you say it's working elsewhere it really can only be a local issue.