Online chat

[marty_cro]

Hello, i have been trying for days to get onto online chat but its always offline any ideas why?

[madasaf1sh]

@marty_cro

If you go to https://o2.co.uk/contactus the chat service will appear in the middle of the screen, there is also the Aura service which has started to appear which can also answer your question or put you through to an agent

[marty_cro]

Still cant get onto live chat that way

[MI5]

@marty_cro 

It popped up here for me earlier https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M but you may have to keep trying at different times.

[Marjo]

How are you getting on today @marty_cro ? Did you manage to reach chat in the end or are you still waiting? Let us know what type of query you have in case the community could provide some general help.

[marty_cro]

Hello, yes I still waiting to reach chat im looking for a upgrade but looking to see what kind of deal u can give me on the phone im looking

[MI5]

@marty_cro 

Why not just call upgrades?

The best number to call on appears to be 0800 587 4005