Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remem...

Resolved! How do I get a VAT invoice?

Does anybody know How to get a VAT invoice? Previous postings say speak to chat - I've tried that with 3 different people with the following response: 1) Will turn on VAT invoicing in 48 hours - Still can't get them 2) Told me that the invoice that s...

Resolved! Phone and SIM for ski trip

Hello, We are planning a trip away skiing in France with our kids and want to get them a basic phone each to use in the event we accidentally get separated on the slopes. It won’t be a smart phone, just something they can use to call or text if requ...

Resolved! I fell for the 40% discount scam

Hi all I was painting and mind was really occupied. I answered the phone, where the girl claimed to be from 02 and offered a 40% discount. Using the usual tactics, she took over my account and ordered the new iphone. My tariff was also changed. When ...

Resolved! Struggling to get PAC code from O2 – anyone know how to speak to someone in the UK?

I’ve been trying (and failing) to get my PAC code from O2, and the whole process has been a complete shambles. Here's what's happened so far:I texted 65075 to request the PAC code, but got a reply saying I need to call 202 as there are two numbers on...

Resolved! Credit check process taking 5 days?

I’m hoping someone can help me. I signed up for a monthly contract on the 19th June with O2 and I received a welcome email. It mentioned that it can take 48 hours for my application to be credit checked.After 48 hours, I received no additional emails...

Upfront

Hi I placed an order but was unsuccessful but the upfront money came outta my bank how do I get this back

Ment to pick up phone tomorrow but I’ve had no confirmation email & the my o2 says nothing

Ment to pick up phone tomorrow but I’ve still not received email confirmation and my o2 app has no details about it

Resolved! Charge to mobile not working

I have been using this for years and its suddenly stopped working. I had to speak to many people at o2 as they didn’t seem to understand what pay to mobile is. They said there is no restrictions on my account. So I contacted Apple, they said that on ...

direct debit need to change

need to change my direct debit

Media message

Hi, silly question I know but what is a Media Message? I’ve been charged 0.83p on my bill and no idea what it is? Thx

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