O2 Haven't taken my direct debit

[Rossc92]

Hi guys,

Just a quick one; o2 haven't taken this month's bill. I understand it's Labour Day (01/05 at time of writing) in Europe, so is it a case of O2's operations being based in the EU and alas, payment not taken today. Or is there an issue?

[Cleoriff]

@Rossc92 

There shouldn't be an issue as this is done automatically.

I would leave it for a day or two then contact O2 if needed Guide: Coronavirus Community Help and Support 

[BethC]

This has happened to me too! I got a text from O2 saying that I have an outstanding payment and that I will incur a fine if I dont pay within 4 days. I have a direct debit set up for this payment so I have no idea why it's saying it hasnt been paid. There was an option on the O2 app to pay it, but I'm reluctant to do so because I don't know why it's happening...

[jonsie]

Check with your bank to see if the direct debit has been returned unpaid.

[Cleoriff]

Another one to watch out for @jonsie ? If the system is not collecting payments when there are sufficient funds to pay.

Worrying if they then cut people off!!

[jonsie]

Yes it looks like people will be making manual payments as this looks like it's an issue. Yet another!