My services

[Kelly23101987]

I have a payment plan set up. I payed it before the date it was due however my servises have still been restricted. Why has this happened. I need my services especially at the moment as my mother is in hospital and I need to keep I  touch with the hospital.

[Bambino]

@Kelly23101987 

You'll need to speak to the Payment Management Team on 0800 902 0217 in the morning.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

[Kelly23101987]

I've been trying to get through to o2 customer services since 7.45 but it keeps putting me through to the automatic payment line.