Solved: I have a rolling contract sim - Page 2

Anonymous · ‎03-09-2014

I pay something like £16.23 a month plus any extras

I've always been under the assumption that I've been paying for data usage as 100MB has always been listed in my allowance but I've never used it

I recently bought a Samsung Galaxy s3 mini and started using data

I've just been billed £25.40 and that appears to be extra for data usage

How can I be charged for using it when I'm already paying it?

MI5 · ‎03-09-2014

@Anonymous wrote:

85p for data

As far as I recall, and from what the bill says, I've used nothing outside my allowance

I don't understand where this extra charge is coming from

*confused*

The numbers don't add up so I'm confused too.

If you've not used anything outside of your allowance the bill should just be the basic tariff price.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-09-2014

How much is that gonna cost me...

I keep looking at this bill and wondering where they got the amount they got

Maybe the brains of this operation can figure it out because I can't

MI5 · ‎03-09-2014

202 is free from your o2 phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-09-2014

Aha!

That's good news

I shall do that and get back to you all this evening

Thanks for all your help guys!

*cheers*

Anonymous · ‎03-09-2014

Lol.

Good luck.

MI5 · ‎03-09-2014

No probs Laura.... Chat later

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-09-2014

Just phoned o2 and took a flaky at the poor girl on the other end

Apparently even though I'm paying for data through my contract I'm still being charged for the privellage

I apoligised to her and asked to be put through to complaints but she offered to see if she could get me a better deal as I'm long overdue an upgrade

Got a much better offer with no hidden charges but have asked for the billing system to be more transparent so we can see what the contract includes and any hidden charges are laid out before we use anything

MI5 · ‎03-09-2014

That sounds most strange but hopefully your new tariff will suit you better....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-09-2014

Does that mean I'll get a new sim or can they do that with magic onto the old one now?

Anonymous · ‎03-09-2014

No just use your sim card your using now.

O2

I have a rolling contract sim

Cancelling subscrption

Not renewing my contract

3G switch off

no service after porting number

Phone Upgrade