How do I cancel my contract (which has ended anyway) when no one will talk to me?

[Anonymous]

My contract has ended, the phone was used by my daughter who is now 18 and has her own contract so I want to cancel but can't find how to do this on the web page. I started talking to Abbie from the cancellation team - she then stopped talking to me so how do I do it if they won't talk

Guess I'll just have to cancel my direct debit - they'll talk to me then I bet.

[jonsie]

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@Bambino wrote:

@Anonymous if you get a good signal on the O2 network, but don't want to stay with O2, there are alternatives, Tesco Mobile and GiffGaff to name but two, which also use the O2 network. I can personally recommend Tesco Mobile. Very good Customer Service, and very reasonable tariffs.

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If the signal is good it makes perfect sense to stick with an MVNO, better tariffs and allowancs,