How comes my payment card is not acceptable by O2?

[Zhuomin]

I decided to change my plan from pay as you go to the rolling plan. When I was about to pay, O2 showed that "We could not take payment. You may want to try again using a different card". I tried all the cards I have but it was still not working. What could I do?

[MI5 · Accepted solution]

@Zhuomin 

You need to contact payment management.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

[pgn]

O2 have not accepted Monzo or Revolut cards, but to see what is up with your other cards, assuming they are from a UK bank or Credit Card provider, will need a call to O2, either via Social Media, links just below, or a call to 4445 in the morning, around 8am, @Zhuomin - good luck!

[Zhuomin]

Thank you so much, will do

[Zhuomin]

Thank you! I will give it a try tomorrow