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Help! I do not know what I am supposed to do with a Triple Sim that has just arrived.

Anonymous
Not applicable

I got a phone call a day or so ago, in which someone from O2 told me that my Plan was fully paid and asked me if I wanted to upgrade my phone. I told him that I was perfectly happy with my existing Samsung phone and he asked if I would like to reduce my bill by switching to another scheme. I agreed to this, provided nothing was to happen to my phone and I could continue to use it. He said that nothing would happen to my phone and I would just carry on as before. I was in the middle of cooking a meal and did not ask any more questions.  However, today I have received a 'Pay Monthly Triple Sim Card' . I do not know why. Am I supposed to insert this new Sim into my phone or not?

     The trouble with sales by telephone is that the customer has no record of what he or she has agreed to. Can anyone explain this? I thought no change to my phone would be needed.    My order ref is MS-206943005.

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MI5
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Registered:
The sim has been sent automatically as all new contracts get one.
To see your new tariff you can log into your MyO2 http://www.o2.co.uk/myo2 or call CS to speak to an agent http://www.o2.co.uk/contactus
There is no need to change your sim in your phone as the tariff will have changed at O2's end.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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Registered:
The sim has been sent automatically as all new contracts get one.
To see your new tariff you can log into your MyO2 http://www.o2.co.uk/myo2 or call CS to speak to an agent http://www.o2.co.uk/contactus
There is no need to change your sim in your phone as the tariff will have changed at O2's end.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable
Thank you! Can the new SIM be sent back to O2 or recycled? It seems a pity to throw it away.
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MI5
Level 94: Supreme
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Registered:
Just keep it as a spare in case you need it.
It's blank at the moment so nothing to worry about.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
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