Galaxy S5 pre order upgrade deal offer phone call........

[Anonymous]

i got a call last Wednesday 2nd April from o2 asking me did i want to do pre order upgrade deal on a Galaxy S5. I have had an S4 since last July. They offered me £170 on recycle for my S4 (i know its worth more to stick it on gumtree etc), but also offered to pay the remaining balance of £150 on my refresh contract, as a goodwill gesture. Basically an S5 for free. The catch...i had to send them £320 plus my S4 and in return, they would send me an S5 and my £320 back. eh?! anyway, the call was brief as i was busy at work, but they said they would call again the next day. no word so far....thought it was a bit dubious, but i rang customer services this evening, and there is a note that o2 did indeed ring me last Wed at the time i logged.

anyone else had this call / offer?

[jonsie]

In the cool light of day my advice would be to forget this offer. The more I think about it the less I like it. Be very careful.

[Toby · Accepted solution]

Hi simes6600,

If you don't mind, please private-message me with some details (phone number and full name) and I can try and ascertain who called you.

[Anonymous]

PM sent Toby. and still no word back from O2......

[Anonymous]

I had the same offer from the same phone number when I was at work yesterday.  I called CS today, but no one seems to know what I'm talking about.
That's quite strange as o2 has this offer listed on their website.
http://www.o2.co.uk/termsandconditions/rewards/samsung-galaxy-s5-upgrade-offer-terms-and-conditions

But CS pretends it doesn't exist. So who have called me?
I think this is my last year with o2