Error Code 30 - Apple Watch

[HaynesG]

I've had my Apple Watch for a while which was connected to my previous Iphone however, since upgrading my handset, my mobile data on my watch does not work.

Although I am pyaing monthly for the service, I am not getting it.

I have tried resetting them, syncing them, almost everything but keep getting the 'Error code 30'.

Can anyone help?

[MI5]

@HaynesG 

Customer service need to move it to your new account.

Call them Guide: Coronavirus Community Help and Support 

The number ending in 4005 is a good one to try.

[HaynesG]

Thanks.

Just spoken to them but the rep on the phone could not help as she does not deal with apple watches, which is a little frustrating.

I've worked out the watch was still linked to my previous phone (same account) so I have unpaired it however still getting the same error.

I'm assuming that O2 need to sync it with my new phone, although it is the same number/sim as the previous phone.

[MI5]

@HaynesG 

Only customer service can do it unfortunately.