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EU Roaming charges apply with BIG BUNDLE

Anonymous
Not applicable

Dear All,

 

I understand that with big bundles you get an amount of minutes call and text for free, and that those can be used to text and call the EU zone (Germany, Italy). However when I did this my balance was reduced by almost 4 pounds. For instance, 20p for a text that should be included in the free text amount of the big bundle. Did I got this wrong?

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MI5
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It only applies when you are roaming, not when calling from your home network.

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Roaming-Changes-from-15th-June-2017-quot-PAY-AS...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151885 Posts
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Registered:

It only applies when you are roaming, not when calling from your home network.

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Roaming-Changes-from-15th-June-2017-quot-PAY-AS...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
Level 94: Supreme
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Hi @Anonymous Have a look at this thread https://www.o2.co.uk/help/pay-as-you-go/roaming-in-europe

Take particular  notice of whats NOT included ie

 

 

    • Making calls or sending texts from the UK, to countries outside of the UK.

 

    • Making calls or sending texts to countries outside of our Europe Zone.

 

    • Making calls or sending texts to premium rate numbers, directory service numbers and some non-geographic numbers (which can vary over time). Find out more

 

 

 

Veritas Numquam Perit

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