Disgusting Customer service

[simon23]

17 years an o2 customer asked them for upgrade they said you need to pay £355.00 of you’re currant device so I asked could they wavie that as a good will gesture for a customer of 17 years they said no but I was told by another advisor that they do wavie cost of currant device but no at this time so i asked again they said no appalling customer service and disgusting to treat a customer of 17 Years 

[TallTrees]

Hi @simon23 

Welcome to the o2 Community 

Sorry to hear you are upset, you could try o2 on social media here

If it suits you contact o2 customer services on social media here 

(https://o2uk.co/O2CFB) , Facebook (https://o2uk.co/O2CTW) Twitter (https://o2uk.co/O2CIG) , Instagram 

they should be able to help you with this.
Best wishes TallTrees

[MI5]

I've been with O2 since Cellnet days and they don't pay off my contracts early either.

Why should they?

I agree to paying it off myself when I sign the contract.

[simon23]

Not interested what you have to say!!

[simon23]

I have tried all that plus they logged it as a complaint still not heard from them at all 

[simon23]

Plus why shouldn’t they it’s called great customer service and making the customer happy 

[TallTrees · Accepted solution]

You can complain but it is a difficult one @simon23 

Have a good think about it work something out that suits you and you are in control of.  

Good luck and best wishes TallTrees 

[mondy]

The customer service is as bad as one can imagine, I spend 2 days trying to sort things as easy as swap the new sim they send me for you old one ( due to lost phone ) and still not resolve, sending me to the local O2, but they say is customer service and vice versa.