Credit referral team

[RT23]

Hi,

Does anyone know how to follow up emails with the credit referral team?

I am currently trying to purchase a house and there is a major issue with an O2 account that I didn’t even know about seen as I am still an O2 customer.

Customer service know nothing about it. Stores can’t help. After several emails I still can’t get an acknowledgement that they have received it to assist.

This is having a significant impact on my financials.

I have emailed the complaints department who advised I should hear something within 10 days. It’s now being 13.

I hate having to chase and go through different avenues but unfortunately I have no other choice.

Thanks.

[Cleoriff]

Hi @RT23 

As you have already made a complaint I'm afraid you will have to persevere with them I'm afraid.

I will tag our managers @Marjo and @Martin-O2  though I'm not sure how much help they can offer?

Credit referrals are only available via email

CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

[RT23]

Thank you for your reply.
Unfortunately I don’t have the time to just sit back and wait.
I have opened a case with citizens advice and the ombudsman.
This needs resolving ASAP, I am at the risk of losing my house.

Persevering isn’t an option when I don’t even know if they have received my emails and are looking in to it.

Having been an O2 customer for over 10 years I am surprised to see any issues on my account when no one has mentioned it.

Hopefully the managers you have tagged may be able to assist.

Thank you

[Cleoriff]

@RT23 

I have sent a Private Message to @Marjo and @Martin-O2  to see if they are able to help.

(Or at least speed up the process)

[Marjo]

Hi there @RT23 and thanks for the tag @Cleoriff . Sorry to hear about the trouble you've been having with this. I'm happy to check if we can speed up the process for you, although not sure how much we can do if you've already made an official complaint. I will check - I'll need a few additional details to be able to pass this on so will drop you a private message here on the community.

[Cleoriff]

Thanks @Marjo 

[RT23]

Good morning Marjo,
Did you manage to get an update from your contacts?
I didn’t hear anything back yesterday 😞

Thanks

[RT23]

@Marjo @Martin-O2 @Cleoriff

Could one of you guys please assist? I’ve got mortgage advisors and solicitors trying to get this issue resolved but am struggling to get in touch with anyone.

[Marjo]

Good morning @RT23 , I haven't received anything yet on my end but happy to check again today for you. I will drop you a private message here on the forum when I hear back.

[RT23]

Great thank you! I’d really appreciate you chasing this up too