Bill payment made - Still requesting money

PS198438 · ‎31-08-2023

Hi,

I paid my monthly airtime bill via the app with no issues at all. 3 days later I get a text & email confirming my bill is overdue by the exact amount i had already paid (with the bank confirming the payment outgoing). Further prompts for another payment made when I login via the app.

Because I'm unable to get through to anyone by phone call, is there another way i can resolve this?

Thank you

Enlli · ‎31-08-2023

You could message O2 on
(Facebook) (https://o2uk.co/O2CFB)
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,
They should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎31-08-2023

@PS198438

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Use Skype to call if necessary Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Bill payment made - Still requesting money

S25 pre order delivery date

Charge to receive calls whilst abroad?

Phoning from abroad

Using 02 in the Philippines

Switch up query