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Anonymous
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Re: After upgrade and sim swap lost 4G

OK so called CS one more time and after a long wait... ... ... success! She said "she can see lots of people tried to deactivate BB add-on but did not save settings"???

 

Also got message from o2 saying "your 4G service is ready" - did not get that before? I guess if you have a 4G contract but you don't get this message it means it is not 4G enabled?

 

Anyway, if others have this issue remeber to tell CS to "save settings" Smiley Wink

 

Thanks all!

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Posts: 100,459
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Registered: ‎04-04-2012

Re: After upgrade and sim swap lost 4G

Excellent - shouldn't have taken so long though Smiley Sad
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 86,633
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Registered: ‎14-01-2013

Re: After upgrade and sim swap lost 4G

A real shame that it took so long to find an advisor who knew what they were doing....Rolleys

So much time and effort wasted by customers...

*The Game Is On*

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Posts: 79,899
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Registered: ‎04-01-2009

Re: After upgrade and sim swap lost 4G

I guess there is so much churn of agency staff these days that training is very basic. Awful service but hopefully you are sorted now.
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Posts: 100,459
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Registered: ‎04-04-2012

Re: After upgrade and sim swap lost 4G

Difficult to believe that a monkey couldn't be trained to press "save" though.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,899
Topics: 572
Solutions: 3,819
Registered: ‎04-01-2009

Re: After upgrade and sim swap lost 4G

You have to know the systems and where to look...but yes a monkey could do it Smiley Wink