After upgrade and sim swap lost 4G

[Anonymous]

Hi, i have upgraded to sim only tariff, received a new sim, inserted in the iPhone 6. Contacted O2 to activate the sim and bolt on. I have done this now about 5 times, and still no 4G. Just 3G or none. The O2 gurus and top tech guys keep telling me that it all looks good and will be fine in 2-24 hours but still not working. I have reseted data network many times as well. O2 told me that bolt on is added to my account but when i check in my app its not there. Its been going on for days now. I did try all solutions i've seen here, no luck. Anyone can help please?

[Anonymous]

OK so called CS one more time and after a long wait... ... ... success! She said "she can see lots of people tried to deactivate BB add-on but did not save settings"???

Also got message from o2 saying "your 4G service is ready" - did not get that before? I guess if you have a 4G contract but you don't get this message it means it is not 4G enabled?

Anyway, if others have this issue remeber to tell CS to "save settings"

Thanks all!

[MI5]

Excellent - shouldn't have taken so long though 😞

[Cleoriff]

A real shame that it took so long to find an advisor who knew what they were doing....

So much time and effort wasted by customers...

[jonsie]

I guess there is so much churn of agency staff these days that training is very basic. Awful service but hopefully you are sorted now.

[MI5]

Difficult to believe that a monkey couldn't be trained to press "save" though.....

[jonsie]

You have to know the systems and where to look...but yes a monkey could do it