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Account shut off after payment arrangement

Fspixer93
Level 1: Joiner
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New job

I recently started a new job and because I've had to pay out for uni from and stuff I was tight on money. I called the payment team to make sure that I could explain myself and come to some sort of agreement. It was arranged for me to have my account placed on hold until the 4th October, 1 day before my next billing date.

 

I have spoken to o2 4x about this. Today I have woken up to find my service cut off completely. I can't make or receive calls or texts. This means I can't call o2 to sort it out. On top of that, I can no longer see my phone in the my o2 app.

 

I need serious help. I need my phone for work, this was arranged and I was promised this wouldn't happen. 

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madasaf1sh
Level 53: Renowned
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@Fspixer93

 

You need to speak to Payment Management using Skype on a laptop or mobile (use WiFi) on 0800 912 0217 and they will be able to sort this out, as sometime a bar gets reapplied. 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 53: Renowned
  • 3435 Posts
  • 24 Topics
  • 749 Solutions
Registered:

@Fspixer93

 

You need to speak to Payment Management using Skype on a laptop or mobile (use WiFi) on 0800 912 0217 and they will be able to sort this out, as sometime a bar gets reapplied. 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 2
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