New job
I recently started a new job and because I've had to pay out for uni from and stuff I was tight on money. I called the payment team to make sure that I could explain myself and come to some sort of agreement. It was arranged for me to have my account placed on hold until the 4th October, 1 day before my next billing date.
I have spoken to o2 4x about this. Today I have woken up to find my service cut off completely. I can't make or receive calls or texts. This means I can't call o2 to sort it out. On top of that, I can no longer see my phone in the my o2 app.
I need serious help. I need my phone for work, this was arranged and I was promised this wouldn't happen.
