£1 earphones offer

[Dave_Cart]

When I upgraded there was an offer for a set of beats earphones for £1. It said I would receive an SMS with a code within 30 days, it’s been over that now and nothing received. Can anyone help on how to resolve it? Previous topics send me in a loop that always ends here 

[MI5]

@Dave_Cart 

You need to escalate it within O2.

We're advised that the social media channels are best.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Guide: Gift with Purchase  

[Dave_Cart]

This is the problem, all the help topics say to raise on socials (this community is listed as one) - I don’t have Facebook or Twitter so I don’t know how to escalate beyond raising on here, I’ll try the phone number thanks 

[pgn]

The active Socials are Facebook, Instagram and X (or Twitter as was), @Dave_Cart - not this O2 Community Forum, as nobody here can access your account (all are O2 Customers or former customers).

By all means, try calling - all Support avenues in Guide: How to find help & contact O2 

Good luck, @Dave_Cart.

[MI5]

@Dave_Cart 

We're not an O2 interactive social media account unfortunately.

Just a free resource to save O2 money on proper customer service.

[Oxonian]

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@Dave_Cart wrote:

This is the problem, all the help topics say to raise on socials (this community is listed as one) - I don’t have Facebook or Twitter so I don’t know how to escalate beyond raising on here, I’ll try the phone number thanks 

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@Dave_Cart 

Can you give as a link please to a place in which this community is listed as an O2 social ?