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Loganb123
Level 1: Joiner
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hello i have topped up my balance to pay my monthly tariff but it is only saying i can use mu card when i have 10£ in my balance can you help please

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MI5
Level 94: Supreme
  • 150803 Posts
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Registered:

@Loganb123 

Rolling plans can only be renewed on the registered card.

Any other top ups apply credit for out of allowance use.

Pay As You Go: Introducing "Rolling Plans" 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150803 Posts
  • 645 Topics
  • 28731 Solutions
Registered:

@Loganb123 

Rolling plans can only be renewed on the registered card.

Any other top ups apply credit for out of allowance use.

Pay As You Go: Introducing "Rolling Plans" 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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